A letter from GTRI’s executive team
In 1998, we launched our business as a three-man operation out of a home office. Today, GTRI is a 150-person firm with a national footprint, clients across multiple industries, and annual revenues exceeding $150 million. We have evolved from simply selling computer hardware to delivering strategic IT solutions, which have recently included:
- Improving the speed and efficiency of the nation’s 911 emergency response capabilities
- Safeguarding a national gas pipeline in accordance with evolving security requirements
- Enhancing the quality of patient care in a cutting-edge healthcare facility
- Managing and securing data used in next-generation military, transportation and space exploration projects.
Early on, we dedicated ourselves to one principle – customer loyalty. Companies often mention customer satisfaction as a core value, but concrete actions are less common. Over the years, GTRI has taken hundreds of iterative steps to improve service delivery, including:
- Developing a dedicated customer support model spanning account executives, inside sales representatives, and consulting engineers
- Customizing, automating and adopting our proprietary service delivery model
- Building an automated quality tracking system for project delivery and product fulfillment
- Receiving ISO 9001:2008 quality management certification
We wouldn’t be where we are today without our customers’ continued support and constructive feedback along the way. We look forward to finding out how we can help your organization achieve its business goals, and to earning your loyalty.
A sincere THANK YOU from all of us at GTRI,
Greg C. Byles
Chief Executive Officer, is responsible for overseeing GTRI’s entire sales organizations (commercial & federal) and proposals strategies. Greg has a 20-year career in the Denver IT industry having served as an enterprise client executive at the manufacturer, distributor, and reseller levels. He brings to GTRI an extensive solutions-based background with expertise in business capture, project development and delivery, goal development and executing winning proposals. He is an intuitive leader who practices sound program planning, strategic execution, and customer-focused initiatives. Greg graduated with a bachelor's degree from the University of Northern Arizona.
Glenn B. Smith
Chief Operating Officer, has over 19 years experience leading several business facets including finance, customer-service, marketing, engineering, quality control and human resources. His background includes cross-functional expertise in areas including business development, leadership, management, corporate governance and regulatory issues. Glenn brings a wealth of management, contracting and business operations expertise, and is a seasoned, goal-oriented leader whose management style, contract oversight, and customer-service beliefs have helped GTRI to achieve outstanding contract performance. Glenn graduated with a Bachelor of Science from the University of Colorado with an emphasis on Finance and Information Systems.
Monte J. Sjobakken
Vice President of Sales, is responsible for commercial & federal sales at GTRI. Monte has over 20 years of Sales, finance and sales management experience in high-end computer service and solution companies. His past experience covers multiple business verticals, such as manufacturing, distribution and service organizations. He has an extensive background managing large sales organizations in fast-paced environments. Monte also brings to GTRI a vast background in strategic planning and business development. Monte graduated from Iowa State University with a bachelor’s degree in Business Administration with a minor in Economics.
Barbara Beckner
Director of Program Management has a proven record of winning and managing large federal and commercial programs. With nearly 25 years of experience supporting lifecycle programmatic federal government customers and contracts. Prior to joining GTRI, Barb spent 18 years with Qwest’s Government Services Division where she held numerous executive positions in program and operations management as well as capture management. Barb holds Master's certificate in Telecommunications and Center for Program Management from University of Denver a B.S. degree from Towson State University is a Graduate of the Women's Leadership Institute in Denver, CO. Barb is also actively involved in the Denver based Womens Vision Foundation and several other Denver based non-profit organizations.
Jeeva Ratnathicam
Vice President of Finance, is responsible for all financial and Administrative aspect of the business. Jeeva brings over 17 years of financial management experience with various small and fortune 500 businesses. Some specific accomplishments include: Business consolidation and efficiency initiatives resulting in multi-million dollar savings, management of a 20+ accounting staff resulting in $5 Million cash flow improvement year over year, and growth of a business from 0-35 employees improving federal government contracting requirements. With his specific expertise in managing turnarounds and high growth businesses Jeeva is focused on creating a scalable cost efficient support infrastructure for GTRI. Jeeva is a graduate of Pepperdine University with a Bachelors of Science in Accounting.
Rick Ricciardi
Vice President, Business Development and Professional Services, brings CIO experience and Fortune 500 working success in evolving business models to provide higher value overall solutions to clients. Charged with introducing operational efficiency and technical creativity into the GTRI business model, Rick is respected for a wide range of industry knowledge, solid sense of integrity and demonstrated passion for technology as a whole. Rick graduated from Marist College in NY with a B.S. in Computer Science.
Scott Hogg
Director of Advanced Technology, is responsible for GTRI’s technology vision and strategy, including solutions engineering, research and development, client and internal technical education, and technical consulting. Scott was formerly one of 30 principal consultants at the now Lucent-owned International Network Services. He has participated in major projects at Microsoft, Orbital Sciences, and the Department of Interior. Scott is a frequent presenter as a subject-matter expert in advanced network concepts such as Ipv6, cyber-security, and core enterprise architecture. Scott has his Cisco CCIE and numerous other technical certifications, and holds a B.S. in Computer Science from Colorado State University and a M.S. in Telecommunications from the University of Colorado. Scott, along with Eric Vyncke, Cisco Distinguished System Engineer, collaborated to write the book IPv6 Security, which became available in December, 2008.
Jim A. Raine
Director of Federal Business Development, has considerable technical, leadership, and management experience. Jim served 10 years in the Air Force leading and managing multiple communications elements. Leaving to join Cisco Systems, he worked on department and agency level solutions worldwide as part of Cisco’s $1 billion Federal Segment. Jim’s broad range of technical experience, business planning, leadership history, and team dynamics directly contributes to the success of the Engineering organization at GTRI. Currently certified CCIE and CISSP, Jim also holds an Associates degree in Electronic Technologies; a Bachelor’s degree in Business, Management Information Systems, and Electronic Technologies, and in 2007 will finish an MBA in Global Enterprise Management.
Tim Rod
Vice President of IT and Operations, brings 19 years of hands-on experience to GTRI in Information Technology, Security, Compliance, Database Marketing, and CRM. The combination of Tim’s skill in process re-engineering and project management allows him to evaluate a client’s process, determine any opportunities, and document/manage a project plan to get the process to where it meets the client’s expectations. As both a member of senior management within companies, and as the president of Rod Consulting Group, Tim is recognized in the industry for his knowledge, skill, and experience. He is widely respected for his breadth of knowledge in all aspects of IT, as well as other aspects of operations. Tim has a B.A. degree in International Relations and his M.B.A. in Information Technology and Finance from Tulane University.
