Denver, CO – July 16, 2010 – Global Technology Resources, Inc., a leading technology consulting provider, announced today that it has been awarded a $108 Million Multi-Year Cisco SMARTnet Consolidated Proposal from the Department of Veterans Affairs.
The VA had several hundred Cisco SMARTnet contracts that were locally managed by the VA. This method became too cumbersome and a national consolidation effort was executed. GTRI will save the VA over $25 Million over the next five years of support coverage.
GTRI was selected as the incumbent in part because of its development of ONEPortal, an online portal designed specifically for the contract to make moves, adds and changes easier to manage, as well as provide useful information for lifecycle management. The VA also required Cisco Services for Unified Communications, Wireless, Security, and Data Center Optimization to be bundled with Cisco SMARTnet in order to provide the VA with additional support.
“The VA has been an extremely important and strategic customer for GTRI for many years,” said Monte Sjobakken, VP of Sales for GTRI. “The VA Cisco SMARTnet contract has been critical to the continued growth of our Service Support business unit, which offers a high-level of dedicated support to every customer.”
“We are looking forward to a long and mutually prosperous relationship with the VA,” Sjobakken continued. “In fact, GTRI also supports the VA philanthropically through the annual National Disabled Veterans Winter Sports Clinic in Aspen, and the National Veterans Wheelchair Games, which are hosted in Denver this July.”
Cisco SMARTnet is an award-winning technical support service that gives IT staff direct, anytime access to Cisco engineers and an extensive range of technical resources to help resolve critical network issues, including hardware replacement, ongoing operating system software updates, and proactive diagnostics. Cisco SMARTnet delivers rapid issue resolution, flexible device-by-device coverage and premium service options to help maximize operational efficiency.
GTRI has a dedicated Service Support team that provides customers with one point of contact for all Cisco SMARTnet inquiries including; renewals, coverage levels and installation sites, verifying serial numbers, co-terming end dates, consolidating contracts, providing pro-active quotes so equipment does not go unsupported, and multi-year contracts and leasing opportunities.
About GTRI
GTRI is a leading technology consulting provider, focused on helping clients align IT investments with business strategy. The company’s end-to-end consulting solutions address business needs in LAN/WAN IT Strategy, VOIP and Unified Communications, Infrastructure, Wireless, Network Convergence, Systems Management, Business continuity, Storage & Backup, and Project Management. GTRI gives clients visibility and control to their greatest technology challenges, leveraging professionalism and experience to deliver the best of next generation networks.
