GTRI Quality Policy

The International Standardization Organization (ISO) provides requirements, specifications and guidelines that are used consistently to ensure materials, products, processes and services are fit for their purpose. We proudly hold an ISO 9001:2008 quality certification, which reflects our tireless commitment to continual process improvement.

We participate in a continuing certification process. This certification process encompasses an annual internal and external audit of our quality management system (QMS) by an accredited ISO Registrar. Our process includes quarterly management reviews, as well as customer satisfaction survey reviews. During management reviews, we ensure the continuing suitability, adequacy and effectiveness of the ISO 9001:2008 QMS requirements. These reviews include the assessment of opportunities for improvement. They also set new policies and objectives as appropriate. During customer survey reviews, management identifies actions to correct any problems or potential problems resulting from survey scores and feedback.

GTRI’s QMS Components Value to Our Customers
Quarterly management reviews Maintains focus and attention to continual improvement of products, services and resources
Customer satisfaction surveys Offers direct customer feedback about GTRI’s products and services and enhances customer communication
Corrective and preventive actions Ensures the resolution of customer issues or internal issues that impact experience and satisfaction
Established procedures and processes Consistently provides quality products and services through validated and documented procedures and processes
Resource management Ensures GTRI employees are trained and certified in their respective areas, and vendors and component suppliers are qualified to ensure customer satisfaction

About ISO

ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards.

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