A letter from GTRI’s executive team
In 1998, we launched our business as a three-man operation out of a home office. Today, GTRI is a 200-person firm with a national footprint, clients across multiple industries, and annual revenues exceeding $300 million. We have evolved from simply selling computer hardware to delivering strategic IT solutions, which have recently included:
- Improving the speed and efficiency of the nation’s 911 emergency response capabilities
- Safeguarding a national gas pipeline in accordance with evolving security requirements
- Enhancing the quality of patient care in a cutting-edge healthcare facility
- Managing and securing data used in next-generation military, transportation and space exploration projects.
Early on, we dedicated ourselves to one principle – customer loyalty. Companies often mention customer satisfaction as a core value, but concrete actions are less common. Over the years, GTRI has taken hundreds of iterative steps to improve service delivery, including:
- Developing a dedicated customer support model spanning account executives, inside sales representatives, and consulting engineers
- Customizing, automating and adopting our proprietary service delivery model
- Building an automated quality tracking system for project delivery and product fulfillment
- Receiving ISO 9001:2008 quality management certification
We wouldn’t be where we are today without our customers’ continued support and constructive feedback along the way. We look forward to finding out how we can help your organization achieve its business goals, and to earning your loyalty.
A sincere THANK YOU from all of us at GTRI,
Greg C. Byles
GTRI’s Chief Executive Officer and co-founder has over 25 years of experience in the IT industry, spanning various sales and business leadership roles. Greg oversees the entire client-facing portfolio of the organization including account management and sales, sales engineering, consulting, professional services, and marketing. With executive experience in IT manufacturing, distribution, and solutions integration, Greg delivers expert leadership in business design, partner strategies, and shareholder value. Under Greg’s guidance, GTRI consistently demonstrates operational excellence, visionary technical direction, business integrity, and relentless client satisfaction. Throughout a decade of industry and economic shifts, Greg has guided GTRI on a steady growth path to create the stable, innovative company it is today.
Greg has a bachelor’s degree from the University of Northern Arizona and is currently completing a 3-year program with a private executive leadership group. Greg is a member of Colorado Technology Association, and is a senior board member with the Denver chapter of Big Brothers Big Sisters.
Glenn B. Smith
President and co-founder of GTRI, Glenn has over 20 years of experience leading strategic operations in finance, marketing, professional services, quality control, and human resources. Glenn has performed extensive work in financial modeling, HR strategy, professional services delivery, vendor management, and quality systems. Glenn strives to continually build corporate and employee growth through team and individual accountability, operational excellence, process improvement, and employee morale. Glenn is responsible for corporate strategy and planning, marketing, vendor management, human resources and legal.
Glenn has a Bachelor of Science degree with an emphasis in Finance and Information Systems from the University of Colorado. He is a member of the Colorado Technology Association, and serves on the board for Colorado Youth for a Change, a Denver non-profit organization promoting high-school dropout prevention and recovery services.
In his role as Chief Operating Officer, Steve is responsible for the day-to-day operations of the organization, sales, sales operations, federal program management, business development, professional services and IT. He has over 28 years of executive and operational leadership experience that combines enterprise Governance, Risk & Compliance expertise, and skilled knowledge regarding convergence of security and technology as well as top level consulting, investigations and training in EEO/Internal Controls related to employee misconduct.
Steve’s most recent role was President and CEO of Colorado Technology Association (CTA). In that role, CTA has become a key partner in implementing Colorado Blueprint, a statewide work plan to spur Colorado’s economy, help businesses grow and attract new jobs and accelerate the advancement of the technology industry. Prior to his role with CTA, Steve was President and CEO of Business Controls, Inc. Mr. Foster currently is a Board Member, Founders Seat, on the Board of Directors.
As Chief Financial Officer of GTRI, Eric is responsible for all financial operations of the company, including all financial, accounting, budgeting, banking, corporate governance and M&A activities. Joining GTRI from T3Media, Eric’s management and financial expertise covers the full range of hands-on operation execution to board-level strategic direction and spans over seventeen years. Add to this his entrepreneurial spirit and his skill at building companies to scale, optimizing operations, raising capital, and executing both M&A and internal strategic transactions; Eric is a leader adept at spanning all levels of an organization.
Eric has an M.B.A. from the University of Michigan and did his undergraduate work at Dartmouth College.
Chief Technolgy Officer, brings 19 years of hands-on experience to GTRI in Information Technology, Security, Compliance, Database Marketing, and CRM. The combination of Tim’s skill in process re-engineering and project management allows him to evaluate a client’s process, determine any opportunities, and document/manage a project plan to get the process to where it meets the client’s expectations. As both a member of senior management within companies, and as the president of Rod Consulting Group, Tim is recognized in the industry for his knowledge, skill, and experience. He is widely respected for his breadth of knowledge in all aspects of IT, as well as other aspects of operations. Tim has a B.A. degree in International Relations and his M.B.A. in Information Technology and Finance from Tulane University.