Business success depends on IT performance like never before. But managing and monitoring your IT environment for optimal performance requires a significant investment of time and resources—an investment your organization may want to make in other business-critical areas.
With GlobalSure™ Managed Services, GTRI keeps an expert eye on your IT and you stay focused on your core competencies. A Cisco Powered Managed Services Certified Partner in Managed Unified Communications, Managed Security, and Managed Connectivity (Wireless), GTRI provides strategic guidance, maintenance, and ongoing support to keep your systems healthy and operating at peak efficiency.
GlobalSure™ Managed Services include:
- 24/7 infrastructure health checks, including network, servers, and applications
- Alert notification response
- Face-to-face IT status updates
- Detailed security monitoring
- Managed VoIP
- Software patch remediation
- Advanced application monitoring for SQL, Exchange, and Citrix
Whether your organization requires comprehensive support for an overburdened IT staff or seeks stand-alone monitoring services, GTRI can provide a GlobalSure™ solution scaled to your needs. Featuring a low cost-of-entry, our solutions quickly pay for themselves through increased uptime and enhanced IT performance. GlobalSure™ Managed Services can help your organization comply with external regulatory and quality auditing requirements, including GLBA, HIPAA, and SOX.
GlobalSure™ Managed Services
24/7 infrastructure health checks
- Windows, Novell, Unix/Linux, Mac OSX
- Routers, switches, and hubs
- WAN connections, including frame relay
- Windows and Mac OSX services and processes
- Windows application availability and latency
Alert notification response
- Onsite emergency response as needed
- Fault isolation and determination
- Remote diagnostics and call resolution
- Written summary analysis of reports and call history
Face-to-face IT status updates
- Reviews of IT statistics, status, and other key issues (e.g. migrations, new application roll-outs, proactive ways to optimize performance)
- Detailed performance and trend reports
- Report analysis enabling your organization to justify and plan for additional capacity needs
Detailed security monitoring
- Intrusion monitoring focused on segmenting and protecting host resources from unauthorized access
- Scanning on selected devices for more than 800 different types of vulnerabilities across your IT infrastructure
Managed VoIP
- Patch remediation and maintenance
- Recovery server maintenance
- Cisco Call Manager, Unity, CME, CUE, UCCX, CMBE
Advanced application monitoring for SQL, Exchange, and Citrix
- Analysis of critical metrics tied to efficient application performance
Managed Wireless
- Wireless security
- Performance monitoring and analysis
- Remote wireless device configuration, remediation, and optimization
- Wireless infrastructure remediation and optimization
- Wireless voice remediation and optimization
- Wireless rooftop and tower integration and response
