Keeping your hardware up and running at peak performance is essential to the success of your enterprise. But managing all of the service contracts your infrastructure requires can quickly become a time-consuming burden. Administrative demands—verifying serial numbers, keeping track of expiration dates, and renewing service agreements—can keep your staff from focusing on more business-critical tasks.
But managing all of the maintenance contracts your infrastructure requires can quickly become a time-consuming burden. Administrative demands—verifying serial numbers, keeping track of expiration dates and renewing service agreements—can keep your staff from focusing on more business-critical tasks.
GTRI can help your enterprise:
- Escalate maintenance issues to receive faster service
- Eliminate duplicate service coverage
- Coordinate service start and end dates
- Update serial numbers after returns or trade-ins
- Determine whether it’s time for a software upgrade
- Install software upgrades
- Label your assets for easy reference
When you purchase hardware from GTRI, we manage your service contracts at no additional charge. Our dedicated team of experts offers a single point of contact and accountability for a comprehensive range of contract management services:
Research
We facilitate an audit to make sure our services cover all necessary contracts
and equipment.
Verify
We check your hardware serial number by serial number to verify correct product information, service coverage level, and installation site in your service contracts.
Co-terminate
We help you determine an appropriate end date for each of your products to minimize the number of renewals required per year.
Consolidate
We help you consolidate multiple service contracts for easier administration.
Manage
We keep your contracts current, ensuring proper serial coverage, and we keep you up-to-date on product end-of-life (EOL) and end-of-service (EOS) status.
Renew
We inform you of all purchasing options and ensure smooth contract renewal year after year.
GTRI has made a significant investment in developing its service services offering, building a team of experienced professionals—many who have worked in technical assistance centers for top-tier hardware suppliers—dedicated solely to meeting your service needs. We designed our offering to provide the critical services you can’t get in a warranty, including technical assistance, software upgrades, bug fixes, and speedy part replacement.
