Lifecycle Management

Time and money—your biggest assets, and often, your biggest concern. Most organizations waste invaluable administration time with tracking, retiring, troubleshooting and replacing information technology (IT) devices and software. There are often hidden soft dollar losses that are the result of mediocre asset lifecycle management and oversight. We have spent a decade building a process and management tool that can provide your business a world-class asset management function, at a fraction of the price it might cost to produce in-house.

We can provide:

Consulting

  • End-of-life (EOL) and end-of-support (EOS) analysis
  • Device selection and coverage levels
  • Contract structure optimization
  • Flexible payment models
  • Trade-in and credits maximization
Audit

  • Data and inventory validation
  • Site analysis
  • Automated inventory checks
Simplification

  • Consolidation of disparate contracts and term dates
  • Implementation of accurate site, contact and device data
  • Consistent data entry
  • Duplication and obsolescence removals
Ongoing Support

  • Moves, adds and changes (MACs) processing
  • Entitlement dispute management
  • Return Merchandise Authorization (RMA) handling
  • Credits processing
  • Technical support and escalation assistance
Reporting and Reviews

  • Long-range planning
  • Usage metrics
  • Customized portal data views
  • Software update alerting

Want to understand which lifecycle management model is best for your company?

Contact us now