Managed Cisco Unified Communications

  • 24x7x365 monitoring and management
  • Call Manager, Unity and Unified Contact Center Express (UCCX) environments
  • Moves, adds, changes and deletes (MACDs)
  • IT Infrastructure Library (ITIL)-based incident and problem management
  • Advanced troubleshooting and remediation
  • Fault isolation and root cause analysis
  • Capacity and life-cycle planning analysis
  • Hardware Return Merchandise Authorizations (RMAs) and service provider notification

Learn how GTRI can help your organization operate more efficiently.

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